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Problem-Solving Skills
Course: Developing
Systematic Problem-Solving Skills
Duration: 2 days;
registration at 8:00 AM day one, class begins at 8:30 AM; class ends
at 4:00 PM final day.
Overview:
Individuals and groups in every type of organization- manufacturing,
distribution and financial- face simple or complex problems every day.
Having an available toolkit of approaches to define, analyze and
propose resolutions to problems can eliminate the paralysis and
anxiety sometimes associated with facing new situations, and greatly
reduce the time involved. Not every technique is right for every
person or situation; having multiple approaches to choose from
increases the chances of a successful resolution.
Attendees are asked to
bring a business problem for individual analysis; group techniques
will be used to approach a problem with entire class.
Who should attend:
department managers, training leaders, project managers, quality and
process improvement champions, key employees
Agenda:
Defining problems and
their types
-
Precisely defining the
problem, and separating symptoms and causes
-
Root cause
identification
-
Setting boundaries and
scope
-
Categorizing as simple
or complex, and identifying resources useful for resolution
-
Prioritizing, and
determining the cost of not solving
Problem resolution
skills, tools and techniques
-
Types of skills needed-
logic and creativity
-
Identifying personal
skill strengths and weaknesses
-
Testing assumptions
-
Knowledge bases and
knowledge management systems
-
Identifying the proper
techniques and group or individual resource requirements
-brainstorming
-decision trees
-Delphi technique
-fishbone (Ishikawa) diagrams
-5 why's
-FMEA
-force field analysis |
-interviewing
-models and metaphors
-root cause analysis
-SWOT analysis
-TRIZ
-visualization tools
-what-if analysis |
Reaching resolutions
-
Classifying and ranking
alternatives
-
Impact analysis of the
chosen alternative- gaining consensus and buy-in, and identifying
points of resistance to change
-
Implementing the
resolution without direct authority
-
Revisiting/working with
unpopular or suboptimal resolutions
-
Incorporating solutions
into ongoing processes
Course includes:
Typical policy issues, glossary, group and individual exercises or
quizzes.
Fee: $925 US for 2
days; $775 per person when 2 or more attend from same company.
Includes materials and handouts, continental breakfast, lunch and
coffee service but not dinner, lodging or transportation.
Registration options:
registration form
Bridgefield Group Inc.
Attn: Registration
270 Lakeview Ridge East
Roswell, GA 30076
For
additional information or questions contact:
education@bridgefieldgroup.com
